shipping policy

We offer free shipping on all orders in CANADA on orders over $80 CAD or more and ion orders over $200 CAD or more. We use Canada Post Expedited shipping option for our Free Shipping option and Canada Post XpressPost for Express Shipping for orders destined for Canada address. Any orders made before 6:00 PM EST will be shipped on the same day. 

We process in-stock orders everyday, 7 days a week, unless on a Canadian Holiday. Delivery takes about 2-6 business days depending on your location.

Please note, if you receive a tracking number during a weekend or major holiday, your order is prepared for shipment, but is not handed off to a shipping carrier until the following day. We reserve the right to additional processing time if any questions or concerns regarding your order arise. We reserve the right to additional processing time if any questions or concerns regarding your order arise; you will be contacted via email. Please make sure you provide us with current contact information during checkout. Any foreseen order processing delays are visibly announced directly on the affected product's page. Typically, in-stock orders placed before 6:00 PM EST will go out the same day. (Delivery will depend on the carrier/local postal service of destination country)

Canada Post does not deliver packages on Saturday or Sunday, or major Canadian holidays. 

We ship using Canada Post. We are unable to use FedEX, DHL or any other shipping carrier.

Nimbus Pods is not responsible for any items seized or sent back by customs. Any orders sent back to us due to unpaid duties or any local regulation or restriction will incur a 10% stocking fee and we will not refund your postage. Customers are responsible for knowing their country’s/region’s regulations  prior to ordering for any restrictions such as nicotine strength maximums, liquid volume limitations, etc. 

Should an order be placed to any country with limitations regarding vaporizer products, it is agreed that the customer understands their country’s/region’s regulation and assumes all risk/responsibility for the order.

Tracking numbers are automatically generated when we create your shipping label during order processing. An email containing the tracking number with the subject "Your order has shipped!" is then sent to the email address you provided during checkout. Please check your email's "spam" folders if you did not receive a tracking number. If you do not receive an order confirmation email or tracking email after shopping with us, please contact us at info@nimbuspods.com and have the email address, name, and shipping address provided during checkout ready for our team to assist you.

You may also find and view all tracking information directly by logging in to "My Account". Canadian customers can track their packages using http://www.canadapost.ca.

Order changes or cancellations are possible. Please contact us as soon as possible, and we will do our best to accommodate any changes as long as the order has not yet been shipped. Once an order has been shipped, you must return the package to us prior to receiving a refund. Shipping fees are not refundable.

Any orders with items or shipment destinations noted as “Final sale” on the products page, Terms & Condition, Shipping Policies, and Returns & Warranty page is considered complete upon confirmation from the postal service of successful delivery. Nimbus Pods is not accountable for any claims of lost packages or shipment damage for any “Final sale” orders. Nimbus Pods will not provide shipment support, warranty/return, or product troubleshooting for any orders including “Final sale” items or to destinations noted as “Final sale”.